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001-welcome.mp4

002-exam fundamentals.mp4

003-4th industrial revolution.mp4

004-service organizations.mp4

005-service management.mp4

006-value.mp4

007-organizations and people.mp4

008-services and products.mp4

009-service offerings.mp4

010-service relationships.mp4

011-outcomes.mp4

012-costs.mp4

013-risks.mp4

014-utility and warranty.mp4

015-four dimensions of service management.mp4

016-organizations and people.mp4

017-information and technology.mp4

018-partners and suppliers.mp4

019-value streams and processes.mp4

020-pestle.mp4

021-applying the four dimensions.mp4

022-service value system.mp4

023-opportunity demand and value.mp4

024-governance.mp4

025-guiding principles.mp4

026-focus on value.mp4

027-start where you are.mp4

028-progress iteratively with feedback.mp4

029-collaborate and promote visibility.mp4

030-think and work holistically.mp4

031-keep it simple and practical.mp4

032-optimize and automate.mp4

033-service value chain.mp4

034-plan.mp4

035-improve.mp4

036-engage.mp4

037-design and transition.mp4

038-obtain build.mp4

039-deliver and support.mp4

040-value streams.mp4

041-continual improvement.mp4

042-continual improvement model.mp4

043-what is the vision.mp4

044-where are we now.mp4

045-where do we want to be.mp4

046-how do we get there.mp4

047-take action.mp4

048-did we get there.mp4

049-how do we keep the momentum going.mp4

050-continual improvement and the guiding principles.mp4

051-categories of practices.mp4

052-management practices.mp4

053-continual improvement.mp4

054-information security management.mp4

055-relationship management.mp4

056-supplier management.mp4

057-architecture management.mp4

058-knowledge management.mp4

059-measurement and reporting.mp4

060-organizational change management.mp4

061-portfolio management.mp4

062-project management.mp4

063-risk management.mp4

064-service financial management.mp4

065-strategy management.mp4

066-workforce and talent management.mp4

067-service management practices.mp4

068-change control.mp4

069-incident management.mp4

070-problem management.mp4

071-service desk.mp4

072-service level management.mp4

073-service request management.mp4

074-it asset management.mp4

075-monitoring and event management.mp4

076-release management.mp4

077-service configuration management.mp4

078-availability management.mp4

079-business analysis.mp4

080-capacity and performance management.mp4

081-service catalog management.mp4

082-service continuity management.mp4

083-service design.mp4

084-service validation and testing.mp4

085-technical management practices.mp4

086-deployment management.mp4

087-infrastructure and platform management.mp4

088-software development and management.mp4

089-putting it all together.mp4

090-conclusion.mp4

091-itil certification path.mp4

ITIL r 4 Foundation Complete Course with 2 Practice Exams-git.ir_exercise_files.zip